Appeal To Multiple Personas

Your website must appeal to different personality types:

  • Spontaneous
  • Humanistic
  • Methodical
  • CompetitiveBelow is a list of the four personality types and the questions they will want answered on your website:

A person who has a competitive personality is decisive and looks for the bottom line. This personality asks ‘what’ questions. Regarding your hotel, this person will want to know location, comparison to other hotels, and star rating systems.

A person who has a humanistic personality appreciates a hotel with a friendly staff that is helpful and polite. This personality asks ‘who’ questions. He/She wants to feel good about a hotel and values learning about the experience of others who have stayed there.

A person who has a spontaneous personality is impulsive and appreciates a personal touch. This personality asks ‘why’ questions. He/She avoids cold, hard facts and wants to know if the staff will help her, or if there is a restaurant or nightclub. This personality type will be impressed by silky sheets, quality toiletries and special touches.

A person who has a methodical personality likes to see the hard facts and wants to see the information presented in a logical manner. This personality type asks ‘how’ questions. He/She is not impressed with the personal touch and will look for things such as check-out times, prices, and what comes with the room.